Complimentary email help
Ask about product selection, digital delivery, installation or activation. Include the order number for post-purchase assistance.
hello@softwaremart.com.auContact & support
Helpful answers before and after purchase.
Share the product, device and outcome you need. For an existing order, reply to the original order email so the source support team can locate the transaction faster.
Available chat guidance
For short product or order questions, use the chat option presented by the source store during staffed hours.
Open source supportEligible remote assistance
With your consent, the support team may arrange complimentary remote help for an eligible installation or activation issue after verification.
Prepare your requestWhat complimentary support covers
Guidance can address selection, delivery, installation and activation associated with the purchased product. Remote help is subject to eligibility, identity and order checks, device access, availability and the support team’s assessment. It does not include managed IT, data recovery, network redesign, unsupported hardware repair or work on unrelated third-party software.
