Digital products require careful selection
Activation keys and downloadable software can have different return limitations from physical goods. Before purchase, confirm the edition, platform, device count, licence type and system requirements.
If something goes wrong
Contact Software Mart Australia promptly through the original order email. Include the order number, product and edition, exact error text, screenshots where useful, and the troubleshooting steps already attempted. Never publish the full product key.
Which policy applies?
The refund policy presented on the original store at the time of purchase governs the order, together with applicable law and any consumer rights that cannot legally be excluded. UK buyers should review the source terms and their applicable rights before paying. This general guidance is not legal advice, and this UK catalogue does not issue refunds.
